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Paper tole superstore for papertole, 3d arts, decoupage, and crafts.
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Frequently Asked
Questions |
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Do you have an actual store? If so, where is it
located?
What are your
hours?
How do I
place an order?
Do you
have a minimum order?
Is my
shopping cart secure?
When
will I receive my order?
How do I reach customer service if I have questions?
Do I need to create an account to buy from your site?
What is your return and exchange policy?
How can I
get a discount?
What are bonus prints and how can I get them?
What
are my payment options?
What are the shipping charges for domestic
orders and international orders?
Are the prices in U. S. currency?
Do all your prints come with cutting
instructions?
Do
you have a printed catalogue?
What are the basic cutting instructions?
Yes, we do. We are located at:
18725 E. Gale Ave., #120
City of Industry, CA 91748
Phone:(714)369-5888
north of fwy 60, between Fullerton Road and Nogales Avenue.
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Our hours are:
Tuesday, Wednesday, Friday 10 a.m. to 1 p.m.
Saturday 10 a.m. to 1 p.m. & 2:30 p.m. to 5:30 p.m.
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Our site is very user-friendly and will
let you see the actual cost before entering your personal
information:
- Go to e-papertole.com
- Browse the different categories on the left-hand side, pick out
the print that you like to order, click "buy it".
- Pick the "size" and "quantity" that you want, and click
"buy it" again.
- That will take you to the "your shopping cart" page, select
"U.S.A. Customers" or "International Customers", and enter the
necessary information and click "update".
- If you have a coupon, click "enter coupon", coupon number, then
"submit".
- Click "continue shopping" on the left-hand top if you want more
items, or click "check-out" if you are all done shopping.
- Enter your e-mail address and password if you are an old
customer, or click "create a new account" if you are a new customer.
- For new customer, please fill out all the necessary information
and you will be guided to the final check out.
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We do not have a minimum order.
However, domestic customer will get free shipping if your order is $30+.
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Your security is our primary concern.
To ensure safe shopping, we use 128 bit Secure Socket Layer (SSL)
encryption security, which is the highest level of security
available today for secure e-commerce transactions. All pages
containing your personal information, including credit card numbers,
name, and address are encrypted while in transit. That means it
cannot be read as the information travels over the Internet. SSL
encryption makes shopping on the Internet the safest way to use your
credit card. It is much safer than making a purchase in a store or
charging your dinner in a restaurant.
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We make every effort to fill your order
within 3 business days. On rare occasion, it may be delayed
due to the high volume of orders. After it's shipped,
domestic customer will usually get it in 3 to 5 business days, whereas
international customer will get it in around two weeks.
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Please e-mail us at
customerservice@e-papertole.com with your questions. For existing customers, please
include your order number on the "subject" line, and PN numbers of the
prints in the body of the e-mail.
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Yes, you need to. All your information will be saved securely on our site for easy
retrieval on your next visit.
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Shopping on the internet can be frustrating. What you see on the web may be different
from what you receive. But do not despair, you can always return the product for
an exchange or a full refund (after subtraction of deducted shipping charges) if you are not completely satisfied.
All we ask is for you to do the following:
- The product must be returned within 15 days from the postmark's date.
- They must be in good, salable condition.
- Send us an e-mail at
info@e-papertole.com, stating your reason for the return or exchange.
Your satisfaction is 100% guaranteed!
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You automatically receive a 10% discount every time you spend $75.00 or more.
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Bonus prints are free prints which we give to our customers to show our appreciation. For every $36 of merchandise you purchase, you can go to our "Bonus Section" and pick
up a set of prints, absolutely free. These prints are not available for orders
under $36 and will be deleted, even if they are entered.
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For the quickest service, we suggest using VISA, Mastercard, or Discover for your
purchase.
If you want to use check and is a domestic customer, you can send us a certified
check or money order with payable to " Papertole USA, Inc." from a bank. For international customer, only international
money order, in U.S. dollars, will be accepted. And your merchandise will not be
sent till the check is received. Please be patient if you pay by check, as this
method takes some time.
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We use the post office's priority mail for all our shipping needs. Domestic
customers pay around $5 if the order is under $30, else it's free. For international
customers, please check the "shopping cart" page for the amount you have to pay.
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Yes. For foreign customers, if you want to know the cost in your currency, please
google "currency exchange" to find the rate.
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Not all our prints have cutting instructions. If you want them, then look for print
that has an "*" next to its PN number, and "FREE cutting instructions" stated right
underneath it.
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Yes, we do and it is in the "bonus section".?You can get it free if your purchase is
over $36.
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Each packet contains five to eight pieces of prints, depending on the difficulty and
the details. One of these sheets will be designated as the base. The others, as first,
second, third, and so on. Beginners should write the numbers on the back of the cut
pieces. This will make assembly organized and easier. They should also start with
easy designs and follow the instructions step by step. Those who are more advanced may
not need instructions, as they can conjure up creative ways to cut and assemble.
Typically, print number one is designated as the background print. The entire image
may need to be?removed from its background. Be sure the blade is on the right side of
the outline and cut at a 45 degree angle. Also, be sure not to cut off the outline of
the image. When approaching the edge of the corner, lift up the blade, turn the print
and then continue cutting, always making sure the blade stays on the right side of the
outline.
If there are any holes in the image, where the background shows through, be sure to
cut those out first. Then cut the outermost outlining of the image.
Color the edges of the pieces with a soft black pencil or felt tip pen.
Be sure to use a waterproof pen or pencil. Do not color onto the actual print, just
the edges.
Frequently replace the blade of the cutting tool. This will ensure a clean cut
without any fraying edges.
Sometimes, pieces are taken from the base print or first layer.
These pieces are always removed from the center of the image, where more layers of
prints will cover it.
By using this technique, fewer prints will be needed for the overall completion of
the project.
If there are any horizontal pieces going across the bottom of the print, such as a
table, floor, or ground, the bottom should be raised 1 to 1 inches for 8x10 prints. For 16x20 prints, the bottoms should be raised 2 to 2 inches.
This allows a three dimensional look and space for the objects to realistically pop
out at the viewer.
Reinforce the bottom of the print by attaching a small piece of cardboard to it,
using double-sided tape.
Pieces that have depth should be shaped from the front and pieces that are round need
to be shaped from the back.
Pieces should be shaped after cutting and coloring and before assembly. Pieces that
are flat, such as walls, do not need to be shaped.
However, use the pointed side of the shaping tool and draw in lines. If there are
any corners, fold the paper at the line.
Use the flat tweezers to pull in the edges of all the pieces. Think of the way
things look in real life and use that as a guideline to
shaping. Make things look realistic!
Each piece is attached with a dab, or several dabs, or silicone.
Make sure that the silicone does not show around the edges of the pieces and cannot
be seen in the finished product.
Basically, keep the silicone hidden, but in a solid place to hold the piece in place. Do not place any silicone on the thin pieces, such as a leg or tree trunk. Silicone
should be applied to the top and bottom of the object.
The silicone can be hardened into long, thin pieces that will reinforce legs, poles,
tree trunks, etc.
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